Subscription Cancelation and account deletion

Forum|Forum|5 years ago
April 15, 2020
2 replies
191 views

Hello! Thanks for taking the time to view my post. I recently subscribed to the Photography trial plan. I think it was for a week. I had to cancel the subscription because I have an outdated operating system and I could not download Photoshop for Yosemite. I tried to cancel, but I ended up deleting my account instead. Does the free trial cancel automatically? Please help. Thank you.

This topic has been closed for replies.

Nancy OShea

Community Expert

No. The free trial does not cancel automatically if you gave a credit/bank card number.

After 7 days, the trial reverts to a paid plan until you cancel it.

To avoid penalty fees, cancel before the 14th day of service.

Read the Terms below.

https://www.adobe.com/legal/subscription-terms.html

Nancy O'Shea— Product User & Community Expert

A

Anonymous

Ok, I understand. Thank you.

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

A

Anonymous

Ok, I'm sorry, won't happen again. Thank you for the info.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded