I apologize for google translating .
09/2017 I had a very grave car accident. I went to the hospital. My family forgot to pay CC subscription. They did not know about it and is no access to my PayPal account. On 15/10/2017 I received a message about the warning and failure of payment. I did not know about it because I was in the hospital. I came home three days ago. Today I just realized. The subscription of CC has been canceled. I can only use the trial version or again purchase license. What should I do now? My English is very weak and I do not know how to contact technical support to clarify this matter. Can I activate the license again or do I need to buy again? License for business, monthly fee for a year.
Thanks for help! 
1 Correct answer
Hi AyagrafDesign,
I'm sorry to hear about your car accident, but I hope you're feeling better 
Try to contact the Customer Care Team (click here, choose your region from the bottom of the page and click
on the headphone icon) and explain to them what happened. As this is a user-to-user forum, there's not much
we can do.
Kind Regards,
Maurice
3
Replies
Hi AyagrafDesign,
I'm sorry to hear about your car accident, but I hope you're feeling better 
Try to contact the Customer Care Team (click here, choose your region from the bottom of the page and click
on the headphone icon) and explain to them what happened. As this is a user-to-user forum, there's not much
we can do.
Kind Regards,
Maurice
HI! Thank you for your reply. Unfortunately, I don't know how to get together with the support. I have only the opportunity to enter the forum. 
Edit. I found, thank you
AyagrafDesign,
you're welcome
I've also found this help page, which might be helpful for you:
» Learn how to make a payment after your payment fails
Kind Regards,
Maurice
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