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Subscription has been suspended! please help

breysena
Community Beginner ,
Feb 27, 2017 Feb 27, 2017

Capture.JPG

I have some problem after 3 - 4 times open this app. It shows that my system date was incorrect. I fixed the date and time but that wasn't fix the issues. Can you guys help me to solve this? Sorry for bad english. Thanks in advance

Edit :

I forgot to mention, i have reinstalled it for twice but still no result

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correct answers 1 Correct answer

breysena
Community Beginner , Mar 15, 2017 Mar 15, 2017

Just found the way out by myself. Here's the step :

  1. Close Adobe XD
  2. Uncheck the "Launch at Login" settings at the Adobe Creative Cloud App
  3. Close Adobe Creative Cloud App from system tray (the top arrow near the clock and then right click and quit)
  4. Open Adobe XD
  5. After it's showing that you have been suspended, open again Adobe Creative Cloud App
  6. And then Adobe XD will be run correctly

Conclusion : Adobe XD must be opened first before Adobe Creative Cloud to make it run as usual.

I don't know what is this

...
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mohammedf32686237
New Here ,
Mar 26, 2017 Mar 26, 2017

thanks for the help it worked for me

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Alvathoni
Community Beginner ,
Apr 05, 2017 Apr 05, 2017

Thanks for the help, but it doesn't work for me

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rodolfocalado
New Here ,
May 11, 2017 May 11, 2017

Thanks!

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johnd66758007
New Here ,
Jun 01, 2017 Jun 01, 2017

Yes, this worked for me too. Thanks!

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henryr52449358
Community Beginner ,
Jul 03, 2017 Jul 03, 2017

The solutions here, work for me .

Thanks a lot.

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Valerylaura
New Here ,
Nov 11, 2019 Nov 11, 2019
LATEST

HELLO I got suspended because my payment failed for 3 times and now I can not pay any more because I'm suspended. WHAT SHOULD I DO? By the way, logging out and logging in is probably the most stupid answer i have seen here. Like i am suspended in the adobe system, logging in and out does not do anything! PLEASE HELP ME!!!

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