Subscription - Im totally confused !!

New Here ,
Aug 11, 2022 Aug 11, 2022

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I had previously subscribed to just a LR app (I think). But I found the 'Photography Plan' monthly paid was much better, so cancelled the LR one and joined it. Tonight I went to edit pix and when LR opened it just comes up on right hand side of screen "cant edit images till subscription verified. I opened my Adobe Account and under 'Apps' tab, it still has the 'Install' button under the PS, LR, LrC. Does this mean I havent even downloaded these apps under my new plan, and have still been using my previous LR app??? I'm so confused !!!!!! LOL

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Activation , Creative Cloud , Installation

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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First verify what you have

Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Thanks a million. Will check over all this

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if your account shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

also, if you see a penalty for early cancellation of your lr subscription, that may be reversed because you changed subscriptions.  repost if you see a cancellation fee.

 

if you do not see your photography plan on your account page, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Thankyou. Will have a look over all this in thee morning. Cheers for the
help

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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you're welcome.

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