Subscription problem - Licensing server issue?

Forum|Forum|7 years ago
November 26, 2018
2 replies
434 views

Since this morning we have started experiencing a problem with a number of our users all showing as membership expired - when checking on the Adobe portal it shows as they being live and active accounts. Our annual renewal was completed in August this year (so know it is not a renewal problem), had same problem a few months ago exactly the same and was told it was a problem with Adobe Licensing server caused by data corruption.

Is anyone else experiencing this problem and wonder if the data corruption has come back? - have tried the usual workaround on setting up different accounts and reassigning etc, but does not seem to make any difference.

Creative Cloud

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Correct answer Abambo

What license type do you have? CC for Teams?

May be a user having problems may log-in to a different computer and see if the problem follows the user or is bound to the computer.

Look here for possible solutions: Licensing errors | CC 2019

arij2010

Inspiring

Maybe you have a conflict with older licenses for this users .In this case only Adobe customer service can have a detailed view and cancel old licenses to stop the conflict.

Abambo

Community Expert

I would suspect a network problem on your site as our licenses all work as they should. Teams and individual licenses. What I can't check are licenses fixed to a specific computer.

ABAMBO | Hard- and Software Engineer | Photographer

A

ashm28421131Author

Participant

Sorry but this is not a network problem, as all services are running as normal, plus we have a number of users working, but only a small number of users affected. A network problem would take them all out of action. I can see the accounts in the adobe portal showing as being active.

Abambo

Correct answer

Community Expert

What license type do you have? CC for Teams?

May be a user having problems may log-in to a different computer and see if the problem follows the user or is bound to the computer.

Look here for possible solutions: Licensing errors | CC 2019

ABAMBO | Hard- and Software Engineer | Photographer

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