• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Locked

the code execution cannot proceed because MSVCP110.dll was not found

New Here ,
Jun 18, 2021 Jun 18, 2021

Copy link to clipboard

Copied

All of a sudden I am getting this error message when trying to start up any of my Premier Pro programs....any advice? 

TOPICS
Creative Cloud , Installation

Views

4.1K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jun 18, 2021 Jun 18, 2021

Likes

Translate

Translate
Community Expert ,
Jun 18, 2021 Jun 18, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 18, 2021 Jun 18, 2021

Copy link to clipboard

Copied

Update Windows.  Visual C++ runtime is sent out with your Windows updates.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 18, 2021 Sep 18, 2021

Copy link to clipboard

Copied

I'm having this issue as well with no luck from the proposed solutions so far.
I'm fully up to date with Windows updates.
I have the latest Creative Cloud app.
I have reinstalled literally every year's worth of the VS runtimes in both x63 and x86.

This is only happening with Premiere and After Effects. Other programs like Photoshop, Illustrator, and Bridge are opening just fine. Is this something to do with the Media Encoder perhaps?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 18, 2021 Sep 18, 2021

Copy link to clipboard

Copied

Review the latest System Requirements:
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/premiere-pro/system-requirements.html

- https://helpx.adobe.com/after-effects/system-requirements.html

- https://helpx.adobe.com/media-encoder/system-requirements.html

 

Run the Adobe Cleaner tool to remove old apps and reinstall Premier Pro, etc...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 24, 2021 Sep 24, 2021

Copy link to clipboard

Copied

I used the tool and got Premiere and After Effects fully removed... restarted, reinstalled... SAME ERROR.

 

None of the proposed solutions are helping. What the heck is going on???

I HAVE CLIENTS WAITING FOR VIDEOS!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 24, 2021 Sep 24, 2021

Copy link to clipboard

Copied

What did Adobe Technical Support say when you contacted them?


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

Same problem. I think it coincided with a Windows update. I'm uninstalling all Adobe products and starting over... Let's see.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

There was another DLL missing, LogiLDA.dll. Even after uninstalling all of Adobe products, I still get that error. Back to the drawing board.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

If it was working OK before, maybe you should Restore Windows to a point before the update. 

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5...

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I was mistaken, the Windows update hadn't gone through, so that's not what caused the problem. I did do an ASUS update and a NVIDIA driver update the date before the problem started. I reinstalled the NVIDIA DRIVER and still no luck. I also went ahead an ran the Windows Update and still no luck.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I uninstalled every Adobe, ran CCleaner to erase unnecessary files, reinstalled CC and PPro and still same problem. The LogiLDA is from Logitec. I uninstalled Logi software and the missing dll pop up still shows up.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

Bizarrely, that is a Logitech DLL. Some info here https://answers.microsoft.com/en-us/windows/forum/all/windows-10-update-system32logildadll-missing/7...

 

To people reading this thread: it is very specific to messages about MSVCP<something>.dll missing. It's no use trying to use it for any other error.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I was just trying to explain that at the same time i started getting the adobe missing dll I also got the logitech missing dll to see if that helped in figuring out the issue.

I was mistaken, my Windows has not updated recently, although it has a pending update that it never did. Maybe that will fix it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I updated Windows and no luck. Previously I had tried installing C++ 2003 and that didn't work either.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

What specific DLL errors do you now get, exactly? Including exactly any numbers in the DLL name?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

MSVCP110.dll was not found. Try reinstalling software...

I tried re-installing all C++. Curiously the 2019 one was not installed at all.

I also found that CCXProcess was disabled in my startup. I enabled it.

Still no luck.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I reinstalled CC and PPro to see if it works now that the CCXProcess is enabled and that I had repaired all the C++ versions, but still no luck.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

When I click on OPEN from CC app, the program doesn't even respond. I have to find PPro in the Windows pop up and from there it's where it gives me the same error.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

I chatted with Adobe support and they helped me. I needed to repair all C++ programs, not just 2013. No need to download any new software, just go to the uninstaller and uninstall all of them, one at a time, but instead of uninstalling, repair them. Wait to reboot once all of them are repaired.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 02, 2021 Oct 02, 2021

Copy link to clipboard

Copied

From ADOBE SUPPORT. This solves the problem

 

Please check with the below steps.

Search Control panel in the search box.
>Programs
>Programs and feature
>There will be 7 Microsoft C++ files with the computer icon in the list.
>You have to repair the files individually.
>Right click on the first file and click on Uninstall
>Click on Repair.
>Close


Please follow the steps for all the 7 files with the Computer Icon at the front.

Once the steps are performed please restart you PC and relaunch the application and check once.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Thank you for posting this fix!!! I was so frustrated trying to figure out why Premiere wasn't opening and giving me this error, and this did the trick. It's working now! Thank you again!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 25, 2021 Nov 25, 2021

Copy link to clipboard

Copied

LATEST

Mine has 8 though

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines