The Creative Cloud App for desktop can't be installed on my Macbook pro

New Here ,
Jan 02, 2014 Jan 02, 2014

Copy link to clipboard

Copied

I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

ACC.png

TOPICS
Creative Cloud

Views

2.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Enthusiast , Jan 03, 2014 Jan 03, 2014
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )Remove Adobe application Manager/Adobe creative cloud .Restart the computer and redownload Adobe Creative cloud and install it.

Likes

Translate

Translate
Adobe Employee ,
Jan 03, 2014 Jan 03, 2014

Copy link to clipboard

Copied

Moving this discussion to the Creative Cloud Download & Install forum.

Lars please see the following discussions where this topic has been discussed:

http://forums.adobe.com/message/5580189#5580189

http://forums.adobe.com/message/5894704#5894704

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jan 03, 2014 Jan 03, 2014

Copy link to clipboard

Copied

Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )

Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )

Remove Adobe application Manager/Adobe creative cloud .

Restart the computer and redownload Adobe Creative cloud and install it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 04, 2014 Jan 04, 2014

Copy link to clipboard

Copied

Thank you! You solved the problem!! /Lars

3 jan 2014 kl. 22:34 skrev AMreso <forums_noreply@adobe.com>:

Re: The Creative Cloud App for desktop can't be installed on my Macbook pro

created by AMreso in Creative Cloud Download & Install - View the full discussion

Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )

Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )

Remove Adobe application Manager/Adobe creative cloud .

Restart the computer and redownload Adobe Creative cloud and install it.

Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5978280#5978280

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Creative Cloud Download & Install at Adobe Community

For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Feb 18, 2014 Feb 18, 2014

Copy link to clipboard

Copied

For those having this problem on Windows boxes, please see here:  http://forums.adobe.com/message/5433122

Note that the OOBE folder nonsense is a waste of time on my Windows 7 64bit machine. It always fails to install and must be removed and installed in SAFE mode.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2022 May 16, 2022

Copy link to clipboard

Copied

LATEST

asdfghjm,

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines