The Creative Cloud App for desktop can't be installed on my Macbook pro

[lars5]

I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

[Jeff A Wright]

Moving this discussion to the Creative Cloud Download & Install forum.

Lars please see the following discussions where this topic has been discussed:

http://forums.adobe.com/message/5580189#5580189

http://forums.adobe.com/message/5894704#5894704

[AMreso · Accepted solution]

Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )

Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )

Remove Adobe application Manager/Adobe creative cloud .

Restart the computer and redownload Adobe Creative cloud and install it.

[lars5]

Thank you! You solved the problem!! /Lars

3 jan 2014 kl. 22:34 skrev AMreso <forums_noreply@adobe.com>:

Re: The Creative Cloud App for desktop can't be installed on my Macbook pro

created by AMreso in Creative Cloud Download & Install - View the full discussion

Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )

Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )

Remove Adobe application Manager/Adobe creative cloud .

Restart the computer and redownload Adobe Creative cloud and install it.

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[NightSkyGuy]

For those having this problem on Windows boxes, please see here:  http://forums.adobe.com/message/5433122

Note that the OOBE folder nonsense is a waste of time on my Windows 7 64bit machine. It always fails to install and must be removed and installed in SAFE mode.

[Gabriella24479801ectk]

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