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N
nadiabscott@mac.com
Participating Frequently
April 14, 2014
Question

There was a problem installing Premiere Pro CC

  • April 14, 2014
  • 1 reply
  • 2787 views

Hi, folks,

I've tried probably 10 times in the last few days to update Premiere Pro CC. It has consistently failed since Thursday last week. The window I see reads:  There was a problem installing Premiere Pro CC - for more informatio see the specific error below. - then below: Installation failed - Errors encountered during installation.(7)

When I click through for more information, I have this on a new web screen:

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: Updating driver data failed. Driver entry was notadded. ARP estimated size 219566KB

-------------------------------------------------------------------------------------

In the past, I have uninstalled Adobe Cloud CC then re-installed. But it didn't help this time. I have reverted to using my laptop to make deadline on projects but I have to re-render projects, which is taking a lot of time.

Can anyone help?

Thanks,


Nadia

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 14, 2014

Nadia what specific error are you seeing within your installation log files?  The installation log file summary you posted does not provide sufficient information to determine where the file permission failure you are facing is located.

For information on how to locate and interpret your installation log files please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post the specific error you discover to this discussion.

Finally for information on how to adjust your file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

N
nadiabscott@mac.comAuthor
Participating Frequently
April 14, 2014

Jeff, if I didn't send enough information, here is the entire log file.

Thanks,

Nadia

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 14, 2014

Nadia please be aware you are posting in a public forum.  If responding via e-mail your attachment will not be seen.  I believe you attempted to attach your log file but it is not visible within your discussion.

Also it is not necessary to post the entire log file.  You will want to perform a search on the words "Error," and, "Fatal," to locate the specific errors within your log files.  If you can post the area of the log file surrounding Error and Fatal then it will be possible to see the cause of the installation failure.

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