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ahmadf44949730
Participant
November 22, 2018
Answered

There was a problem processing your order

  • November 22, 2018
  • 2 replies
  • 2788 views

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

can anyone help me with this issue?

This topic has been closed for replies.
Correct answer Abambo

ahmadf44949730  wrote

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

Ok, the message says "please contact our Customer Service team for assistance", so I suppose that is what you should do: Contact Customer Care

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
November 22, 2018

ahmadf44949730  wrote

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

Ok, the message says "please contact our Customer Service team for assistance", so I suppose that is what you should do: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer
ahmadf44949730
Participant
November 22, 2018

oh really!!!

do you think I didn't try. I tried 3 times but the seem to not understand what they are doing

Abambo
Community Expert
Community Expert
November 22, 2018

Do you have case numbers? I will ask someone at Adobe to look into this and they will need the case numbers to check what has been going on.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
November 22, 2018

I have the same issue