There was a problem processing your order

[ahmadf44949730]

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

can anyone help me with this issue?

[abdullahaaaa12]

I have the same issue

[Abambo · Accepted solution]

ahmadf44949730  wrote

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

Ok, the message says "please contact our Customer Service team for assistance", so I suppose that is what you should do: Contact Customer Care

[ahmadf44949730]

oh really!!!

do you think I didn't try. I tried 3 times but the seem to not understand what they are doing

[Abambo]

Do you have case numbers? I will ask someone at Adobe to look into this and they will need the case numbers to check what has been going on.

[Rajashree Bhattacharya]

Hi Ahmad,

The two orders that you placed on November 20th & 22nd 2018 did not get completed as the payment was not successful. Please try again or contact the bank for this.

Thanks

Rajashree