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RickWetzel
Participant
December 24, 2011
Question

This serial number does not qualify - try another

  • December 24, 2011
  • 2 replies
  • 649 views

I just received my Adobe Photoshop CS5 Extended and trie to install it.  I entered the serial number from my CS 3 Photoshop Extended and received the "This serial number does not qualify".  Photoshop CS3 was part of the Design Premium bundle, but I really didn't want the additional apps when I bought the upgrade.  Is this the problem? 

    This topic has been closed for replies.

    2 replies

    Mylenium
    Mylenium
    Legend
    December 25, 2011

    Is this the problem?

    Yes, it is. Read the fine print.

    Mylenium

    D
    Dave Merchant
    Legend
    December 24, 2011

    Correct - you don't qualify for upgrade pricing on the standalone version (called a "point product") if your previous version came from a Creative Suite collection. CS collections only upgrade as collections, which is one of the many reasons why they're cheaper than the same mix of point products would be.

    I suggest you contact Customer Support directly and see what your options are.

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