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Anonymous
March 27, 2017
Answered

Transferring 2009 CS4 from old Macbook Pro to new Macbook Pro

  • March 27, 2017
  • 2 replies
  • 1306 views

I just spent 20 minutes talking to a representative on the Adobe chat all for them to tell me they could not help me with this product. I have the Adobe CS4 Photoshop, Indesign, Illustrator that was initially installed on a 2009 Macbook Pro. I also have the serial number for it. When I transferred these to my new Macbook Pro, it will not let me open them, giving an error message: "Licensing for this product has stopped working" Error code: 150:30

I assume this is related to activation issues, but I just don't know the procedure to take, and apparently it is different from that of current products since the Adobe help person was unable to guide me...

    This topic has been closed for replies.
    Correct answer John T Smith

    Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

    Code 150:30 License fix https://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

    If the above doesn't work, your only option is to deactivate and uninstall, and then do a fresh install... since a fresh install is the only way to have the Adobe licensing system work properly

    Of course, CS4 is not compatible with your new Mac

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Adobe fix to Apple's problem https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    -install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs may not work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    2 replies

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    March 28, 2017

    Moving to Downloading, Installing, Setting Up​ forum.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    March 27, 2017

    Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

    Code 150:30 License fix https://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

    If the above doesn't work, your only option is to deactivate and uninstall, and then do a fresh install... since a fresh install is the only way to have the Adobe licensing system work properly

    Of course, CS4 is not compatible with your new Mac

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Adobe fix to Apple's problem https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    -install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs may not work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

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