Trial expired immediately after purchase

Forum|Forum|7 years ago
August 1, 2018
1 reply
824 views

I just purchased the Photography plan (Lightroom CC + 20GB) and when I installed the program, it shows 'Trial Expired' and I'm unable to do anything in the software.

This topic has been closed for replies.

Correct answer John T Smith

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

jane-e

Community Expert

Did you purchase it or are you on the seven-day trial?

If you made the purchase, then just log in with your Adobe ID and password to activate the software. Is that what you are asking? You may need to log out, quit, relaunch and log in again.

goblingirlgalleryAuthor

Participant

I purchased it. I also logged in and have activated the software. However, on my PC when I launch my Creative Cloud it lists my apps (PS, LR CC, LR C CC) and they all say 'Trial Expired' under it.

I logged out, restarted my PC, logged back in, and still have the issue.