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trial Not work

Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Hello. I have a 30-day trial for all creative cloud applications, but I can’t use anything in the application itself, it says that the trial period has expired. Help, what to do?

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correct answers 2 Correct answers

Community Expert , Nov 03, 2023 Nov 03, 2023

Creative Cloud has a 7 day trial, not 30 days.  

After 7 days the plan reverts to a paid annual subscription unless you cancelled it beforehand.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

...

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Community Expert , Nov 03, 2023 Nov 03, 2023

@MegaMans 

 

it's a technicality.  the trial is 7 days, but if you cancel within 14, there's no charge (or more acurately, you've probably already been charged but will be refunded).

 

nothing is going to change regarding your expired trial by discussing the number of trial days.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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i'm not sure where you saw a 30 day trial.  that's not a routine app subscription offering, but there's nothing easy you can do (on the problematic computer) to restore a trial that ends early.  

 

the easiest fix is to install a trial onto another computer.

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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IMG_20231103_003019.jpg

  1.  14, sorry. 

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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that makes more sense.  but the answer is the same.

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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What nonsense, there is a 14-day trial, but I can’t use it on my computer. Who came up with this idea?

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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trials can only be started once.  something on your computer made it appear that you already started a trial.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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Creative Cloud has a 7 day trial, not 30 days.  

After 7 days the plan reverts to a paid annual subscription unless you cancelled it beforehand.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare


Hope that helps.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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There is a 14 day one. In a hurry I wrote 30

IMG_20231103_003019.jpg

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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@MegaMans 

 

it's a technicality.  the trial is 7 days, but if you cancel within 14, there's no charge (or more acurately, you've probably already been charged but will be refunded).

 

nothing is going to change regarding your expired trial by discussing the number of trial days.

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