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GV-not-a-techie
Participant
July 21, 2014
Question

Trouble downloading Java SE 6

  • July 21, 2014
  • 2 replies
  • 257 views

I recently purchased the Design Standard CS6. When I tried to launch Illustrator today I got a message that I need Java SE 6 runtime to operate it. In trying to download and install, I got an error message that said there were network problems. [I have used InDesign and Photoshop without a problem.]

First question: how do I do this? I'm using AT&T Uverse and have not had any other network problems to this point. Can download onto another computer and transfer and install via thumb drive?

2nd question: I thought I had everything I needed when I purchased the CS6 Design Standard onto a newly purchased [refurbished] Mac Book Pro running OS10.9.3. Are there any other surprises in terms of more software I will need to download to become operational?

Appreciate anyone who can help. Would prefer simplistic answers if possible as I am not technically minded and get easily confused by complicated directions. Thank you so much, in advance.

    This topic has been closed for replies.

    2 replies

    S
    Support_for_FreeHand
    Participant
    December 30, 2014

    I recently installed Yosemite 10.10.1.  When I tried to open my CS5.5 applications I was greeted with the message that I needed to install Java SE 6.  When I did this, I was informed that I couldn't because I already had a more recent version.  I can't find anyone that can help.  fbush.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 21, 2014

    GV-not-a-techie if you are facing problems installing Java then I would recommend posting to Oracle's site.  It looks as if they do have a community option available at Support | Support Resources | Customer Support | Oracle.

    G
    GV-not-a-techieAuthor
    Participant
    July 21, 2014

    Well that's not terribly helpful. This is a prompt I got when launching an Adobe product so someone at Adobe should assist. I did contact Oracle, but I am not a customer of theirs so they will not help.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 21, 2014

    GV-not-a-techie I am sorry but I would recommend you at least post a discussion there.  Java is utilized by more than just Adobe applications.

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