Trouble installing adobe illustrator from creative cloud app

[Brian33836953ikiw]

Hello, 

I am having trouble installing adobe illustrator trial version since i keep getting a pop up saying something went wrong 

[Image with email address removed by moderator.]

[Peru Bob]

Install the CC app and then install it from there:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Brian33836953ikiw]

its not working on the app either. It says on infinite loading wheel 

[kglad]

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

[Jeffrey_A_Wright]

Brian, what type of Creative Cloud membership are you using on the computer running macOS? I don't see any active memberships under the e-mail address you used to post to this public discussion forum. 

Are you installing Illustrator on a computer and network that has unrestricted access to the internet, or is it managed and secured by an organization, Brian?