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Trouble installing adobe illustrator from creative cloud app

Brian33836953ikiw
New Here ,
Nov 24, 2023 Nov 24, 2023

Hello, 

 

I am having trouble installing adobe illustrator trial version since i keep getting a pop up saying something went wrong 

 

[Image with email address removed by moderator.]

TOPICS
Activation , CC FAQ , Creative Cloud , Installation , New user
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replies 4 Replies 4
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Peru Bob Community Expert
Community Expert ,
Nov 24, 2023 Nov 24, 2023

Install the CC app and then install it from there:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Brian33836953ikiw
New Here ,
Nov 24, 2023 Nov 24, 2023
In Response To Peru Bob

its not working on the app either. It says on infinite loading wheel 

Screenshot 2023-11-24 at 2.19.06 PM.png

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kglad Community Expert
Community Expert ,
Nov 24, 2023 Nov 24, 2023
In Response To Brian33836953ikiw

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
Nov 27, 2023 Nov 27, 2023
LATEST

Brian, what type of Creative Cloud membership are you using on the computer running macOS? I don't see any active memberships under the e-mail address you used to post to this public discussion forum. 

 

Are you installing Illustrator on a computer and network that has unrestricted access to the internet, or is it managed and secured by an organization, Brian?

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