Trouble Installing Photoshop on Surface Pro X

New Here ,
May 30, 2021 May 30, 2021

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Hello! I just got my Surface Pro X in the mail, and I noticed that as of May Photoshop now runs natively on the Arm based system (What my surface pro X is). I installed lightroom and Photoshop, but then decided that I didn't want lightroom anymore so I deleted it. Before I did, I noticed that lightroom opened up and ran just fine. But when I downloaded Photoshop (after lightroom was uninstalled) it wouldn't open due to the immediate error message of "This application failed to start because openal32.dll was not found. Re-installing the application may fix this issue."

 

I did try and re-install it, but it didn't seem to do anything. The same error message still pops up. I really will need to use photoshop, and I would love to see a solution for this. Thanks!

 

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correct answers 1 Correct answer

Adobe Community Professional , May 31, 2021 May 31, 2021

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Yes I am having the same issue with my new Suface X Pro

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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did you check the ms link?

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New Here ,
Feb 24, 2022 Feb 24, 2022

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I tried that and it didnt work. 

 

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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