Trouble with Creative cloud connections

Forum|Forum|5 years ago
December 15, 2020
3 replies
1555 views

Hi all,

I am just trying to configure a new macbook air with M1 chip and I don't know why but I am not even able to access the creative cloud website and login (screenshot in attachment).

Basically it shows refused connection, but there is no proxy, and no firewall, no restrictions at all.

I tryed with Chrome, Safari and Firefox.

I tryed with different networks, but no chances to log in

Please help me

thanks

This topic has been closed for replies.

Correct answer kglad

start here, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

kglad

Correct answer

Community Expert

start here, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

L

Luca010117748676Author

Participating Frequently

already checked all of them, useless

kglad

Community Expert

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

L

Luca010117748676Author

Participating Frequently

kglad

Community Expert

start here, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

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