Trouble with Lightroom upgrade from 5.7 to CC

[dirkl19312605]

Hi there and regards from Berlin, since 1 week I have a lot of Trouble with lightroom. before I only had lightroom 5.7 from my CD-Rom....and now I want to had Photoshop. Lightroom 5.7 removal from my System and install the cloud with LR and PS.....but ist not possible to upgrade my NEW installed LR 5.7 to CC??? And I dont now why and How. Ok 2. Trial with a new Harddisc, WIN Installation, Cloud....the same Problem.....

Thats an IBM ThinkPad with WIN 7 32bit, and LR 5.7 runs perfect, but I want to have LR 6.

On my other Computer (WIN 7 64bit) runs LR 6 perfect, Installation with a new Harddisc

Anybody know this Problem???

[kglad]

uninstall lr 5 (if it's still installed) and uninstall anything cc on your computer.

run the cleaner for cc (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6).

download the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

and make sure you sign in to that app using the same adobe id used to pay for your cc photographers package, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

use the cc desktop app to install your lr cc 2015 and your ps cc.

[dirkl19312605]

Thanks for this answer, but it was my 3. Trial couple days ago.....its not working..

and my brandnew Trial from today...Format C on my harddisc, Installation WIN7, download CC from Homepage with my registraded ID, after that, going to CC and I only see LR5 app, no other LR Versions below.

PS 2014 works fine

[kglad]

i don't understand your last message.

but if you're trying to install a trial and you're receiving a message about your trial expiring, there's nothing easy you can do to extend/recover a trial on that computer.  Adobe trial software expired early

[dirkl19312605]

sorry body, my english isn'n perfect

ist not a Trial-Version, I have paid for the cloud with LR and PS....but I mean with Trial your Option. But thats not necessary because my NEW harddisc. and my Trial before was your way, de-Installation, run cleaner, new CC download....but NO LR6.....ist unbelievable

[Pattie-F · Accepted solution]

Dirk,

You can purchase Lightroom 6 as a part of the creative cloud photography package, part of creative cloud, as a stand alone product or as a product upgrade. Please first verify that your system meets the system requirements . If you purchase it on creative cloud, it is listed as Lightroom CC 2015.

Since Lightroom 2015 CC is a new product, it will not show as an update. Instead, press the  install button next to Lightroom in the Creative Cloud  Application manager. If you don't see "install" by Lightroom in the application manager, please first try signing out and back in: sign in and sign out of the Creative Cloud desktop app

please be sure to verify that your system meets the system requirements. If it does, try signing out and back into the Creative Cloud application and see if the Apps panel updates.

If necessary, see option 2 in this link:
Lightroom doesn't launch or quits automatically after splash screen

If solution does not work, you have the option to download the Lightroom CC from this link
New Adobe Lightroom 6 (CC) Direct Download Links – Free Trials | ProDesignTools

If you are prompted for a serial number in creative cloud, see this link:https://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

If you open an app that's part your Creative Cloud membership and you see a message stating you're running a trial. see this link:  Why does app launch in Trial mode?

Can you please let us know if you were successful installing after reading those links?

Pattie