Trouble with uninstalling Adobe Photoshop 2022

Forum|Forum|2 years ago
December 26, 2023
4 replies
5982 views

I'm trying to make as much disk space as I can through add or remove programs from the system settings but I'm unable to unstall Adobe Photoshop 2022 (23.0.2.101) which is taking up 3.7 GB. Whenever I try to uninstall it says "Specified product is not installed on this machine. Please quit the installer and start over."

I've already tried using the Creative Cloud Cleaner Tool to clean it all up but that program is still there & I'm unable to uninstall it. I'd really appreciate some help. Many thanks!

Troubleshooting

I

Ibnul HussainiAuthor

Participating Frequently

I'd really appreciate it if someone has a solution to this 🙂

F

fervorant

Participant

Same exact problem, just here to say you're not alone. Any solution would still be nice.

kglad

Community Expert

there are several possible causes of an app being installed by the cc desktop app and the cc desktop app not being able to recognize the install and/or not being able to uninstall it.

the causes all involve a change of the cc desktop app's preferences after installation. eg, changing the install language, or changing the install location can cause this.

to remedy, change the cc preferences back to the settings used to install the problematic app.

Shivangi_Gupta

Community Manager

Did you try uninstalling the software through Creative Cloud desktop application?

I

Ibnul HussainiAuthor

Participating Frequently

It doesn't show up on there. I've run the Creative Cloud Cleaner Tool to clean it all up and just now iobit. That thing won't budge

I

Ibnul HussainiAuthor

Participating Frequently

there are no applications installed on creative cloud. that doesn't make sense.

all installed adobe applications are installed on your computer. iobit would workon applications installed on your computer.

Mate you're misunderstanding what I'm saying. I didn't say that I've got no apps installed on Creative Cloud. I've got Photoshop 2024 on there. What I was saying is that the troublesome one (Photoshop 2022) doesn't show up on CC but it does on the list of programs on both iobit & add/remove programs on the system settings. I did post a screenshot with my first post but like I said, if you don't get it that's fine. I'll just have to wait for someone else. Thank you for your help.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.