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The Kurt Johnson
Participating Frequently
August 3, 2017
Answered

Try to upload profile picuture,it says "There was an error updating your profile photo. Please try again."

  • August 3, 2017
  • 4 replies
  • 3610 views

When I try to upload a profile photo to accompany my Adobe ID it says "There was an error updating your profile photo. Please try again." The photo I am trying to upload is 200 x 200 pixels, 16.5 KB, JPEG format. I have the full Creative Cloud suite.

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Correct answer kglad

Yes, it's hard wire. How weird. Can an I.T. department make it so that you cannot upload a photo like that? I wonder if it's a network security thing that they do here...


yes.

try using your home connection, or a public connection.

4 replies

Participant
December 11, 2018

I tried a 200 x 200 px image and got this. 500 x 500 px worked great.

Participant
October 18, 2017

Same thing is happening to me, in both Chrome and Firefox with and without extensions installed.

I was able to add a profile photo and avatar just fine for the forums but on the Creative Cloud site (account.adobe.com) it keeps erroring no matter what. Same with trying to update my name or company.

Nancy OShea
Community Expert
Community Expert
August 3, 2017

Profile images don't appear immediately.  They must be approved by an Adobe staff member.  But you should see it in the queue.

Nancy O'Shea— Product User & Community Expert
The Kurt Johnson
Participating Frequently
August 4, 2017

I am unable to upload the picture so I can't even get to that point where it can be reviewed for approval.  :-(

kglad
Community Expert
Community Expert
August 4, 2017

i don't know why you're having trouble.  i tested yesterday and had no problem uploading large and small bitmaps.

is your network solid (wired)?

kglad
Community Expert
Community Expert
August 3, 2017

open it in photoshop and resave it.  retry uploading.

The Kurt Johnson
Participating Frequently
August 3, 2017

No dice. I got the same message   :-(

kglad
Community Expert
Community Expert
August 3, 2017

are you seeing that after selecting the image from one on your computer?  after cropping?  some other time?

if after selecting, resave it as a png and retry.