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Try to upload profile picuture,it says "There was an error updating your profile photo. Please try again."

Community Beginner ,
Aug 03, 2017 Aug 03, 2017

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When I try to upload a profile photo to accompany my Adobe ID it says "There was an error updating your profile photo. Please try again." The photo I am trying to upload is 200 x 200 pixels, 16.5 KB, JPEG format. I have the full Creative Cloud suite.

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correct answers 1 Correct answer

Community Expert , Aug 04, 2017 Aug 04, 2017

yes.

try using your home connection, or a public connection.

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Community Expert ,
Aug 03, 2017 Aug 03, 2017

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open it in photoshop and resave it.  retry uploading.

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Community Beginner ,
Aug 03, 2017 Aug 03, 2017

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No dice. I got the same message   😞

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Community Expert ,
Aug 03, 2017 Aug 03, 2017

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are you seeing that after selecting the image from one on your computer?  after cropping?  some other time?

if after selecting, resave it as a png and retry.

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Community Beginner ,
Aug 03, 2017 Aug 03, 2017

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Correct, it's after I select the image from my computer. I click "OK" and it thinks for a minute then gives that error message.

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Community Beginner ,
Aug 03, 2017 Aug 03, 2017

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PNG didn't upload either. 200 x 200 pixels, 80.2 KB. *scratches head*

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Community Expert ,
Aug 03, 2017 Aug 03, 2017

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try a different browser.

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Community Beginner ,
Aug 04, 2017 Aug 04, 2017

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I tried Internet Explorer and Chrome, still no go. Hmmmm...

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Community Expert ,
Aug 03, 2017 Aug 03, 2017

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Profile images don't appear immediately.  They must be approved by an Adobe staff member.  But you should see it in the queue.

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 04, 2017 Aug 04, 2017

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I am unable to upload the picture so I can't even get to that point where it can be reviewed for approval.  😞

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Community Expert ,
Aug 04, 2017 Aug 04, 2017

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i don't know why you're having trouble.  i tested yesterday and had no problem uploading large and small bitmaps.

is your network solid (wired)?

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Community Beginner ,
Aug 04, 2017 Aug 04, 2017

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Yes, it's hard wire. How weird. Can an I.T. department make it so that you cannot upload a photo like that? I wonder if it's a network security thing that they do here...

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Community Expert ,
Aug 04, 2017 Aug 04, 2017

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yes.

try using your home connection, or a public connection.

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New Here ,
Oct 17, 2017 Oct 17, 2017

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kglad​ the answer marked above doesn't really change anything or make sense, literally. without mentioning i'm trying to do this on the same connection after making an account only a few hours ago.

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New Here ,
Oct 03, 2022 Oct 03, 2022

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its not working brother

 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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LATEST

what's not working?

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New Here ,
May 07, 2018 May 07, 2018

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Even if this is the case, then why do we get an error message saying "There was an error updating your profile photo. Please try again." I mean, the message does not describe the situation properly.

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New Here ,
Oct 17, 2017 Oct 17, 2017

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Same thing is happening to me, in both Chrome and Firefox with and without extensions installed.

I was able to add a profile photo and avatar just fine for the forums but on the Creative Cloud site (account.adobe.com) it keeps erroring no matter what. Same with trying to update my name or company.

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New Here ,
Dec 11, 2018 Dec 11, 2018

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I tried a 200 x 200 px image and got this. 500 x 500 px worked great.

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