Try to upload profile picuture,it says "There was an error updating your profile photo. Please try again."

Forum|Forum|8 years ago
August 3, 2017
4 replies
3610 views

When I try to upload a profile photo to accompany my Adobe ID it says "There was an error updating your profile photo. Please try again." The photo I am trying to upload is 200 x 200 pixels, 16.5 KB, JPEG format. I have the full Creative Cloud suite.

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

Yes, it's hard wire. How weird. Can an I.T. department make it so that you cannot upload a photo like that? I wonder if it's a network security thing that they do here...

yes.

try using your home connection, or a public connection.

J

jpesavetgrs

Participant

I tried a 200 x 200 px image and got this. 500 x 500 px worked great.

H

hooded

Participant

Same thing is happening to me, in both Chrome and Firefox with and without extensions installed.

I was able to add a profile photo and avatar just fine for the forums but on the Creative Cloud site (account.adobe.com) it keeps erroring no matter what. Same with trying to update my name or company.