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June 10, 2016
Answered

trying to activate adobe creative suite premium

  • June 10, 2016
  • 1 reply
  • 4038 views

trying to activate this product and having no luck.  online activation is not available and the phone activation is no longer.  how do I activate my product?

    This topic has been closed for replies.
    Correct answer DelphiZoa

    I have just purchased a Toshiba satellite pro with 12gb ram

    I am using Windows office version 7 because the lady at the shop told me

    that would take my version creative suite because I took it into the shop

    to show her (the installation disks.)

    Not a Mac.


    Gotcha. The "disc 2" files in the non-activating version of CS2 can end up in the wrong place.  To fix this, copy the contents of the C:\Creative Suite\Adobe Creative Suite 2.0 folder to C:\Creative Suite 2.0\Adobe Creative Suite 2.0, and then reinstall. Info is available under the "Problems" subheading in the CS2 help doc: Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3​.

    I don't use Windows, so I'm not the best one to give detailed step-by-step instructions for non-activating CS2. However, another community member wrote a start-to-finish how-to in this old thread: Re: Free version of CS2 - unable to install - please insert CD 2​. They are copy pasta'd below. Again, I haven't tried this procedure myself, but you may find the instructions helpful particularly if moving the files per my instructions in the previous paragraph seems confusing.

         First uninstall your regular CS2 or run an unistaller like Revo Uninstaller it is free, select everything Adobe it drags up      and then follow this procedure!

         1. Right-click each file (.exe file)
         2. Select Properties then go to the Compatibility tab.
         3. Put a check on the “Run this program in compatibility mode for” then select the previous OS which do you think it      worked. For your case select Windows XP with Service Pack 3
         4. Then under Privilege Level, place a check on “Run this program as administrator”
         5. Click Apply then OK.
     
         ignore disk 1 (we will come back to this)
     
         Click disk 2 - but change the Save Files in folder destination to
         C:\Creative Suite CS2\Adobe Creative Suite 2.0\
     
         be default it goes to the wrong folder of C:\Creative Suite\Adobe Creative Suite 2.0\ - This later brings up an error of      insert disk 2.
     
         If it says Unable to create the specified output folder! - just click OK
     
         Click Next
     
         ---------------------
         Click Disk 3 - making sure the address is C:\Creative Suite CS2
     
         Click Next
     
         --------------
     
         Install the Extra Files if you want to
     
         --------------
     
         Now Click Disk 1 - Destination folder - C:\Creative Suite CS2
         Ignore Quicktime 6 message
         Accept Agreement
         Enter Serial - 1130-1414-7569-4457-6613-5551
         Now you need to change the location as C:\Program Files (x86)\Adobe is not valid
         change it to C:\Progra~2\Adobe
     
         If the next button stays greyed out, click back then go forward with the next button. All should now be good
     
         Install the entire suite or just the components you require.
     
         Select Do not Register on drop down on the registration page

         It works, I have done it and it works fine on Windows 7

    1 reply

    DelphiZoa
    Participating Frequently
    June 10, 2016

    What version of Creative Suite are you trying to activate? Are you getting a specific error message? You may want to look over the suggestions in this help document to see if any apply to your situation: Troubleshoot Adobe activation and deactivation issues and error messages​. If not, letting us know some more information will help us better troubleshoot the issue.

    If your Creative Suite is CS2 or earlier, please be aware that the activation servers have been disabled. However, Adobe has made available a special version of the software to affected customers. To install, follow the instructions on this page: Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3​. Be aware that CS2 is more than a decade old and may not run on newer operating systems.

    June 10, 2016

    Hi

    It's an education version I purchased way back in 1997. I think cs2?

    Have just purchased a laptop after that specifically will suit this

    software however I can't activate. I get the server error message. I will

    be so upset if I can't use this software because it was very expensive at

    the time of purchase

    June 11, 2016

    Refer to my post above and the link provided.

    The serial number is right next to the link you used to download the software.


    John I really appreciate your help but I'm lost in this - I'm not very tech

    savvy sorry is there anyway I can do this over this phone or get help

    remotely?

    Thanks

    Christine