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monikab43597717
Participant
September 17, 2017
Answered

trying to cancel monthly in design subscription

  • September 17, 2017
  • 1 reply
  • 1126 views

I am trying to cancel my monthly in design subscription, but it is impossible to it.  There is no cancel option when I clic manage plan...

This topic has been closed for replies.
Correct answer hammer0909

Click on the Creative Cloud icon in your menu bar (mac) or your task bar (windows) and hover over the icon of your photo and choose manage plan. Or you can just go to www.adobe.com and sign in with your Adobe ID and choose Manage Account from the main screen. Once on that page click on the Plans and Products button at the top of the screen and you should see your membership listed. Click on the Manage Plan button and then click the Cancel Plan link.

1 reply

hammer0909
Community Expert
hammer0909Community ExpertCorrect answer
Community Expert
September 17, 2017

Click on the Creative Cloud icon in your menu bar (mac) or your task bar (windows) and hover over the icon of your photo and choose manage plan. Or you can just go to www.adobe.com and sign in with your Adobe ID and choose Manage Account from the main screen. Once on that page click on the Plans and Products button at the top of the screen and you should see your membership listed. Click on the Manage Plan button and then click the Cancel Plan link.

    M
    monikab43597717Author
    Participant
    September 17, 2017

    thanks, but I´ve done it and the problem is there is no cancel button.

    M
    monikab43597717Author
    Participant
    September 18, 2017

    The only way to do it was to contacting a customer service agent through chat... It takes a while but finally they cancelled the subscription.

    thanks for your answer!

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