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Trying to cancel subscription

Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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I tried the free trial and when I went to cancel they said I'd be charged $80+ in cancellation fees. Some overseas chat person just kept offering discounts to continue the service. I want to cancel but do not agree to the cancellation fee. I never agreed to pay a cancellation fee if I didn't cancel the trial within a certain them. I just want to cancel the subscription and not pay the cancellation fee that I never agreed to. Can Adobe please take care of this.

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correct answers 1 Correct answer

Community Expert , Mar 23, 2022 Mar 23, 2022

Yes you did agree... When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody her

...

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Community Expert ,
Mar 23, 2022 Mar 23, 2022

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Yes you did agree... When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p...

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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