Skip to main content
L
lauraj45384050
Participant
January 1, 2019
Question

Trying to install Lightroom 5. Get error code 213:10. Library doesn't have "SLStore" folder. What do I do?

  • January 1, 2019
  • 2 replies
  • 1867 views

I've got an old disc copy of Lightroom 5, but the new laptop doesn't have a disc drive.   I downloaded Lightroom 5 from the Adobe website, but after install it's saying I don't have the proper licensing and gives me error code 213:10.  I looked for support, and it recommends going to the SLStore folder, but the folder doesn't exist in the pathway suggested.  What can I do?

    This topic has been closed for replies.

    2 replies

    Y
    yoginibinibini
    Participating Frequently
    January 24, 2019

    I am having a similar problem.  I am trying to setup a new iMac (with Mojave Mac OS Version 10.14.2).  My Macbook Pro is dying and I am trying to move everything to the iMac.  I was able to successfully install Lr 5.5.  I have a serial # that I enter.  But I saw that there is a newer version 5.7.  I downloaded from the same place kdglad recommended and after installation when opening Lr I get a popup with Error 213:10.  I've been going through all the forums to find what to do.  I do NOT find a SLStore directory to change sharing permission to.  I ended up just uninstalling and going back to 5.5.  Any advice will be greatly appreciated.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 24, 2019

    enable 'show hidden folders' by googling your os.  then retry changing permissions:

    Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

    Y
    yoginibinibini
    Participating Frequently
    January 25, 2019

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html


    kglad,

    Did as you suggested.

    I am now up with Adobe Lightroom 5.7.1!!!

    The secret was the download link.  This is the good one for me as I am not using Creative Cloud:

    https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

    Then page down to:

    Adobe Lightroom 5 Direct Download Links

    Install was successful!

    Of course this time I did something different.  I did not install OVER 5.5.  Instead I uninstalled 5.5 and installed using this dmg directly.

    Thank you, kglad, for your time responding to my plea for help.  :-)

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 1, 2019

      use the 5.71 link below:

      note: newer os'es (especially mac os'es) are not compatible with older programs (especially adobe's).  this may help you start your installation, https://helpx.adobe.com/x-productkb/global/macos-high-sierra-compatibility.html that said, you can download the installation files using the below link.

      Single user licensee downloadable installation files available:


      Updates

      • Download and installation help for Adobe links

      • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3 which also apply to eLearning Sute 2.5.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

      And a big thank you to Jim @ Prodesigntools for helping me with these links!

      L
      lauraj45384050Author
      Participant
      January 1, 2019

      The link for 5.7.1 takes me to the same place I downloaded the original file, which is not working.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 1, 2019

      try downloading with a different browser (eg, chrome).

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices