Participating Frequently

Question

Trying to register Cs6 Premium with serial but prompts for offline activation only valid 7 days

Forum|Forum|4 years ago
December 4, 2021
3 replies
2540 views

Hi,

I'm trying to install CS6 Premium on my Mac running High Sierra. When prompted to enter the serial number from my account but afterwards it states that my computer is off line or something similar. The only option available is to install with a 7 day time limit to authorize. My computer is connected and there are no Firewall settings present preventing connections of that type. Why won't it accept my serial number?

Activation

This topic has been closed for replies.

DJ RukissAuthor

Participating Frequently

Wow... a member from Adobe reached out via email and closed my 45 minutes later. I never had a chance (within 45 minutes or so) to respond to the email. Wow!

Rob_Cullen

Community Expert

That wasn't an Adobe Member!- The sender email address was a gmail account- NOT Adobe!. Be wary of scammers.

I do not know about CS6 being compatible with MacOS.

Registering the Perpetual CS versions with a Serial Number is difficult if you installed the Adobe Creative Cloud Desktop App. It is this App that is possibly suggesting a Trial.

Also is your TLS version compliant?

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

L

Lumigraphics

Legend

Hi Rob,

Thank you for letting me know. To answer your question, no I don't have the Adobe Cloud app installed on my computer.

It asks for a serial number and I enter it. Afterwards it says that my computer isn't connected to the internet. That's a whole other issue altogether.

I've done some extensive research and can see this may be a loss on my part. I don't believe I'll be able to access my product any more. Do you know of any alternatives to Indesign and Photoshop?

It appears that so many people are dissatisfied with how the end of life clause rendered a very expensive suite obsolete with no perpetual licensing available. I know Apple played a role in it but we, the paying customers are who it affected the most.

This program was entirely too expensive to just write off as a loss. I'm very disappointed in Adobe. Hopefully an equal or better rival will eventually provide us the resolve we need.

Thanks for your input and have a great week!

Be aware that High Sierra is no longer supported by Apple and is NOT getting security updates. Best advice is to upgrade to at least Catalina or to look into getting a newer computer.

AxelMatt

Community Expert

CS6 products are not suppoerted on High Sierra. So many of the Creative Suite installers may not function normally.

Please see here: Installing Creative Suite on macOS 10.12 (Sierra), macOS 10.13 (High Sierra), and macOS 10.14 (Mojave) (adobe.com)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

DJ RukissAuthor

Participating Frequently

Hi Axel, thank you for the response! This doesn't fully resolve my issue but sheds some light on the "SafariBookmarksS" error. There was one application within the suite that prompted that error during installation. All others installed just fine, plus I came across that tread you suggested prior to leaving my inquiry. My issue is with activation with a valid serial number, as I clearly stated above. Cheers!

AxelMatt

Community Expert

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

DJ RukissAuthor

Participating Frequently

Also, after I click connect later it gives me 7 days to use the software. During that phase, the installer stops about 80% through prompting me to close "SafariBookmarksS" - I don't use safari as my browser and all applications were closed. I even closed Chrome in the middle of my inquiry hoping that it would continue to no avail.

Some applications installed but I am prompted to sign in for a trial period in order to use them. I purchased CS5 Web and Design Premium on disk and upgraded to CS6 a few months later. This is the only machine that it has ever been installed on. I am reinstalling due to a hard reset.

I've included all applicable screenshots. How can I access my product?

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