Trying to reinstall my Photoshop Elements 13

Forum|Forum|9 years ago
November 2, 2016
2 replies
1420 views

I'm unable to reinstall my Photoshop Elements 13, I get a message saying that the installer failed. So I tried to download the Photoshop Elements 15 trial and the same things happened. Any help please? I tried contacting Adobe, but that's no good.

This topic has been closed for replies.

Correct answer curtstowell

Curt the installation logs are located in //Library/Logs/Adobe/Installers/. If you continue to face any difficulties locating the installation log files can you please post a screen shot of the Logs folder? You can find complete details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?

Jeff,

I really appreciate the time you spent with me trying to solve my problem. I had obviously done something that caused the problem, probably when I was cleaning it. Anyway, I used the Time Machine to go back and all is good. Now I can check out PSE 15. Thanks a lot.

Curt

josea5679657

Participant

I'm unable to reinstall my PhotoshopElements 13 back on my computer I have my disc

Peru Bob

Community Expert

I moved this to the Downloading, Installing, Setting Up forum so you may get a quicker solution.

C

curtstowellAuthor

Inspiring

Thanks, hopefully someone will respond.

Jeffrey_A_Wright

Community Manager

Jeff,

I appreciate the help. I'm thinking maybe it isn't Adobe's problem, maybe I just need to reformat my mac. I have everything backed up so I'll see how that goes. I'll let you know how it worked. Thanks.

Curt

Ok Curt please feel free to update this discussion if you face any additional difficulties after formatting and reinstalling the Mac.

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