Typekit issues after updating apps

[paulap51184666]

I updated my Creative Cloud apps to the 2017 versions and now all my Typekit fonts are gone (not synced). When I browse Typekit, it wants me to buy the fonts.

[Theresa J]

It sounds like you probably got logged out of creative cloud. Use the creative cloud app to make sure you are logged in. If you are, I would try logging out and then back in again.

[paulap51184666]

i am not logged out. I can open Photoshop or Illustrator from Creative

Cloud or from my desktop.

[paulap51184666]

i am not logged out. I can open Photoshop or Illustrator from Creative Cloud or from my desktop.

[paulap51184666]

It's like Typekit does not recognize that I am a subscriber.

I am attaching 2 more screen shots.

The first screen shot shows the box that comes up that says my fonts are

missing. But nothing I do in that box works (it won't sync). So I close

that box and go to the Character palette. I click on the font name, the

drop down list comes up, and I click on Add Fonts from Typekit. It takes me

to Typekit, I search for the font and it gives me the option to buy the

font or a plan (2nd screen shot).

[Theresa J]

Click on the gear icon in the upper right of the Creative Cloud app. First make sure you are signed in under the general tab. Next go to Creative Cloud > Fonts and make sure that Typeset is turned on.

[paulap51184666]

I am signed in and Typekit is turned on.

On Sun, Nov 27, 2016 at 10:38 PM, Theresa J <forums_noreply@adobe.com>

[Theresa J · Accepted solution]

Check for a Creative Cloud app update (for the creative cloud app itself) under the gear icon. Run the update if there is one. If there isn't, I would try logging out of your account, and then logging back in. If none of that works I would uninstall everything using the Creative Cloud Cleaner app, and then start over reinstalling everything beginning with the Creative Cloud app itself.

Use the Creative Cloud Cleaner Tool to solve installation problems

[paulap51184666]

Thanks for your help. You were on the right track. I got a message from

Typekit support that said that I had signed in with a different email

address. I had forgotten that I had originally signed up using my former

work email. The confusing thing to me was that everything worked except

Typekit so that never crossed my mind.

I signed out and signed back in under my work email address and Typekit is

synced now. What a relief!

On Sun, Nov 27, 2016 at 10:51 PM, Theresa J <forums_noreply@adobe.com>

[Theresa J]

Paul,

I'm glad you got it working. I just want to be clear exactly how you fixed it just in case someone else has the same problem. Did you sign out and back in again using the Creative Cloud Desktop app as I suggested, or did you sign in and back out again at adobe.com?

[paulap51184666]

I went to my existing Creative Cloud app and signed out and then signed

back in again using the correct email address this time.

On Mon, Nov 28, 2016 at 10:53 AM, Theresa J <forums_noreply@adobe.com>

[Theresa J]

Good to know. You should probably mark my answer to log out and back in again as the correct answer. Thanks for letting us know how you got it fixed.