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15

Uma solução para o erro 201 na instalação do Creative Cloud Desktop

Explorer ,
Jun 05, 2015 Jun 05, 2015

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to Brazilian friends, i´d like to write about the steps I done do make it works, in portuguese.

Enfrentei uma longa jornada em busca da solução para o erro 201 na instalação do Creative Cloud Destkop.

Durante a instalação, neste ponto:

ScreenShot116.jpg

Ocorria este erro:

ScreenShot117.jpg

Tentei TODAS as soluções propostas, inclusive aqui nos fóruns da Adobe, dentre as quais:

- Desativar firewall, Anti-virus, ambos simultaneamente (olha o perigo!).

- Criar regras especiais no firewall para as diversas soluções apontadas.

- Desativar o wi-fi e conectar via cabo.

- Desinstalar TUDO da adobe no PC (até o Adobe Reader), apagando todas as pastas.

- Criar outro usuário no windows.

- Executar o 'AdobeCreativeCloudCleanerTool' (apesar de não ter funcionado, achei interessante. fica aqui: https://helpx.adobe.com/br/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)

NADA FUNCIONOU: erro 201 aos 50% da instalação.

Para piorar, tentei no notebook da minha esposa (cuja configuração é inferior ao meu VAIO i5) e... FUNCIONOU de primeira no windows 8.1 com firewall e anti-virus rodando normalmente, na mesma rede que a minha. Ai caramba!

Já estava no estágio que você está agora, pensando em: a) cancelar a assinatura; b) formatar tudo; c) trocar o computador; d) mudar de profissão e etc.

Encontrei a solução depois de muitas (e muitas) horas de pesquisa na própria Adobe aqui: https://forums.adobe.com/thread/1847647

O que fiz, seguindo as instruções, foi simplesmente:

1) abrir a página de download do Photoshop Elements, aqui:

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

Não baixar nada, apenas manter a página aberta (?! sim, isso mesmo que você leu)

2) Baixar o Creative Cloud Desktop completo em zip, do site da Adobe, aqui:

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_0_0_74.zip

3) Descompactar o .zip e executar o arquivo Set-up.exe.

Pronto! Funcionou. Já baixei todos os aplicativos que eu precisava da assinatura completa.

Espero que funcione para você.

Enjoy!

Leandro Campos.

from Brazil

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replies 220 Replies 220
New Here ,
Aug 11, 2015 Aug 11, 2015

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Alguem pode disponibilizar esse zip no onedrive ou algum outro??? Segui os passos mas não consigo de jeito nenhum.

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LEGEND ,
Aug 11, 2015 Aug 11, 2015

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Step 1)

Click on the below link , Sign In and open Photoshop Elements download link.

Do not close the page , simply keep it open.

https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

Note: *If we do not keep the Photoshop elements page , we'll get Access Denied error message while downloading direct installer file.

Then click on below link and download direct Installer file  mentioned in step 2.

It will directly starts installation process right away.

Step 2)

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_2_0_129.zip

Extract Zip first, then run Setup.exe file.

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Explorer ,
Aug 11, 2015 Aug 11, 2015

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Tente a solução no item 127

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New Here ,
Aug 24, 2015 Aug 24, 2015

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TU. É. GÊNIO.

Sério, sem palavras pra ti! MUITO OBRIGADA ❤️

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New Here ,
Aug 24, 2015 Aug 24, 2015

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Obrigado Leandro!! Admiro gente como você!

Não aguentava mais !!

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New Here ,
Aug 26, 2015 Aug 26, 2015

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thankssssssssssssss

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New Here ,
Aug 26, 2015 Aug 26, 2015

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Bom pessoal eu tentei fazer isso que o leandro postou, mas não consegui também. Estou utilizando windows 10 x64. Entrei em contato com a adobe (dos EUA, pq a do Brasil nem responde), e a atendente me passou este link Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You
e, no meu caso resolveu. Fiz a atualização do Adobe Application Manager e já abriu o Creative Cloud.

Muito obrigado valeu,

Mathias

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New Here ,
Sep 02, 2015 Sep 02, 2015

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Muito obrigado!!!

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New Here ,
Sep 06, 2015 Sep 06, 2015

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Galera Vlw mesmo !!! salvou minha vida !!!!!!!!!!!!

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New Here ,
Sep 23, 2015 Sep 23, 2015

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o meu travou no 5% na atualizacao oque fasso

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Explorer ,
Sep 24, 2015 Sep 24, 2015

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Doutor

Tente a solução 127

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New Here ,
Oct 06, 2015 Oct 06, 2015

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Mais uma atualização lançada, mais uma vez o erro 201. Gente, como vocês fazem para achar o link atualizado desse programa toda vez que tem atualização: http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_2_0_129.zip
Vi um comentário dizendo que os logs do creative cloud é que traziam o endereço atual, mas a pessoa não disse onde fica esse log dentro do hd.

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New Here ,
Oct 06, 2015 Oct 06, 2015

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Não deve ser o jeito mais facil, mas deu certo aqui. Baixei o instalador do Creative Cloud do site da adobe, cliquei com o direito e vi o numero da versao dele em propriedades do arquivo. Era 3.3.0.151.
Dai foi só substituir esse numero no link da versão antiga: http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_3_0_151.zip

Creative Cloud atualizado e sem erro 201

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Adobe Employee ,
Oct 06, 2015 Oct 06, 2015

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Thank you for sharing this.

Regards

Rajashree

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New Here ,
Oct 08, 2015 Oct 08, 2015

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Realmente só assim msm.

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New Here ,
Nov 16, 2015 Nov 16, 2015

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Brigado Leandro vc deveria trabalhar em Adobe em suporte ao cliente. Abraço

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New Here ,
May 12, 2016 May 12, 2016

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New Here ,
Jun 28, 2016 Jun 28, 2016

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Olá Leandro, muito boa a dica.

Só estou com um problema... eu uso Mac e essa solução não me ajudou como eu esperava, você teria alguma solução pro meu caso?

Eu uso Mac Pro / Os X 10.11.5

Desde já, agradecido!

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New Here ,
Jun 29, 2016 Jun 29, 2016

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Ok...Vlw Leandro.....show....muito obrigado....abs.

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New Here ,
Jun 30, 2016 Jun 30, 2016

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nao disso consegui !!

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LEGEND ,
Jun 30, 2016 Jun 30, 2016

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New Here ,
Jun 30, 2016 Jun 30, 2016

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é para mac ?

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LEGEND ,
Jun 30, 2016 Jun 30, 2016

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New Here ,
Jul 02, 2016 Jul 02, 2016

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Oi leandro, eu nao consigo abrir esse link que voce disponibilizou! Da acesso negado

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LEGEND ,
Jul 02, 2016 Jul 02, 2016

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Step 1)

Click on the below link , and open CS 6 download link.

Do not close the page , simply keep it open. [ no need to download anything from cs 6 page ]

Download Adobe Creative Suite 6 applications

Note: *If we do not keep the CS 6 download page open , we'll get Access Denied error message while downloading direct installer file.

Then click on below link and download direct Installer file  mentioned in step 2.

It will directly starts installation process right away.

Step 2)

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_7_0_272.zip

Extract Zip first, then run Setup.exe file.

For Mac :

http://trials2.adobe.com/AdobeProducts/KCCC/1/osx10/ACCCx3_7_0_272.dmg?sdid=XB5KHRJZ

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