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Umable to Open Photoshop 24.1

Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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I can't open/start my Photoshop 24.1. And I need it urgently for work today.

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Activation , Installation

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correct answers 1 Correct answer

Community Expert , Dec 19, 2022 Dec 19, 2022

is installation hung at 16%?

 

if yes, use task manager or activity monitor to end the cc desktop app.

 

restart your computer

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if

...

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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You posted in the Install forum... do you have a problem installing the program?

 

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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no issue installing it. 

 

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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were you able to open it previously?

 

if so, are you aware of any changes between the time it opened normally and the being unable to open it?

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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I was using it perfectly last night, and this morning i was unable to launch it. have tried using adobe cloud cleaner. no success.

 

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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did you uninstall (including preferences) before using the cleaner?

 

if not, that should have been done.

 

if you couldn't uninstall, you'll need to manually remove the preference files.

 

let me know.

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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great, apologies, i was on a call. let me follow your steps, and try now.

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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sounds good.  post the results.

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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AndyChuaEW_0-1671510361603.png

this is what i got for the past 15-mins

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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is installation hung at 16%?

 

if yes, use task manager or activity monitor to end the cc desktop app.

 

restart your computer

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer, again

reinstall ps

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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i do not see any photoshop 24.1 listed in the cloud cleaner.

i may my it team to assist however they are out for christmas. and i need my photoshop to run urgently.

i am lost by reading the c++ content online

 

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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AndyChuaEW_0-1671512202773.png

its running now!

 

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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excellent.  (now get your work done.)

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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thank you 🙂

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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thumbs up.

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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What happens when you try?

Is there an error message?  If so, exactly what does it say?

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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no error message at all

 

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