Unable ti install elements 11 on Win 8

[Guest]

I've been unable to install Elements 11 on Windows 8 Pro. I upgraded from Win 7 Pro. It says my Product key is invalid.

[PrintFusion45]

Is Elements 11 an upgrade from previous version? Was there an earlier full version of Elements installed on your Win 7 pro OS? When you enter the serial key is the installer asking for a base full version serial number?

[Guest]

No elements 11 is a full version.

[PrintFusion45]

PM me the serial number so that I can decode and verify your serial key. Don't post the serial key here. Please PM me the serial key by clicking my name and then send private message.

[PrintFusion45]

The serial number you’ve sent is not an Adobe serial number. Please double check the serial number. It should be a 24 digit serial key and all numeric.

[Guest]

I just sent you my key and got back a not able to deliver.

[PrintFusion45]

Try sending it to Adobe Support. I can receive it from there.