Unable to access paid-for InDesign

Forum|Forum|6 years ago
December 5, 2019
2 replies
1521 views

I've signed up with InDesign and paid for a monthly plan. I can't get access anymore with the program claiming that my trial period has expired and that I must sign up for a plan. As stated: I've signed up for, and have, a monthly plan in place. I just can't get access. Any suggestions?

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Sheena Kaul

Legend

Moving the discussion to the correct forum: Get Started!

Derek Cross

Community Expert

Uninstall InDesign, using the drop-down menu in the Creative Cloud app and reinstall again. If that doesn't work, uninstall InDesign again and run Adobe Cleaner before reinstalling.

S

Systemagic2

Participating Frequently

My nightmare continues.

I was working early this AM when Windows rebooted my system for updates. This ended my second "final" free trial session with InDesign. Consequently I uninstalled/reinstalled it again to find that it still gives me a "Trial Expired" notice and it was finished with giving me a free final session. Then I uninstalled it again and ran the Adobe Cloud Cleaner program and reinstalled it again to no benefit. How do I get this paid-for app to run?

S

Systemagic2

Participating Frequently

You contact Adobe directly. Nobody here can help you, unfortunately.

Thanks, Bob. Do you happen to have a link to contact them directly? I ended up here searching for such contact.

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