Unable to activate Acrobat Pro 2020 on MacOS Big Sur 11.1

Forum|Forum|5 years ago
January 18, 2021
2 replies
1025 views

Hello,

The option to activate the above software never shows as an option under Help. I have uninstalled/installed the software many times, no luck.

I purchased Acrobat Pro 2020 (student & teacher version) from Amazon. I have the product code and serial number. The installation appears to go smoothly and accepts the serial number.

Is this an issue with Big Sur or is there another problem?

Thanks in advance,

Pat

Activation

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T

Test Screen Name

Legend

Is it not running right? There isn't necessarily an Activate step.

kglad

Community Expert

it may say, sign in instead of activate.

P

Patty QAuthor

Participant

Hi,

I signed in when requested. Still no option to activate.

Thanks,

Pat.

P

Patty QAuthor

Participant

When you go to the Help menu in Acrobat, do you see the option to Sign Out?

If so, then that means you're signed in and the software is activated.

With subscription products, logging in is the same as activation.

Hi,

Thanks for your reply. I am signed in. When I try to edit a document, I get the following message:

Thanks,

Pat

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