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Patty Q
Participant
January 18, 2021
Question

Unable to activate Acrobat Pro 2020 on MacOS Big Sur 11.1

  • January 18, 2021
  • 2 replies
  • 1025 views

Hello,

The option to activate the above software never shows as an option under Help.  I have uninstalled/installed the software many times, no luck.

I purchased Acrobat Pro 2020 (student & teacher version) from Amazon.  I have the product code and serial number.  The installation appears to go smoothly and accepts the serial number.

Is this an issue with Big Sur or is there another problem?

 

Thanks in advance,

Pat

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
January 25, 2021

Is it not running right? There isn't necessarily an Activate step.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 18, 2021

it may say, sign in instead of activate.

P
Patty QAuthor
Participant
January 25, 2021

Hi,

I signed in when requested.  Still no option to activate. 

 

Thanks,

Pat.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 5, 2021

Hi,

Thanks for your reply.  I am signed in.  When I try to edit a document, I get the following message:

 

 

 

 

 

 

 

Thanks,

Pat

 


did you use installation file(s) from amazon?  if so, you probably are going to need to contact* adobe support sooner or later so do that now and don't bother with the below steps.  they're going to need to determine if your license is legitimate etc.

 

otherwise, if you used the cc desktop app from adobe.com to install acrobat (https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud),

 

reset your acrobat preferences -: https://forums.adobe.com/thread/1595848?start=0&tstart=0

 

if that fails, using the cc desktop app

 

1. uninstall acrobat dc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html and its preferences

2. restart your computer

3. reinstall acrobat dc using the cc desktop app

4. test

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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