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A
alexis_kal
Participating Frequently
September 15, 2015
Question

Unable to activate Photoshop CS5.

  • September 15, 2015
  • 1 reply
  • 1598 views

Recently reinstalled CS5 on a new laptop. Apps all seem to work fine except for Photoshop. I am unable to activate Photoshop CS5. Message says:

"We're sorry. The activation system is not available at this time. Please choose one of the following:

- Retry

- Cancel. You will be prompted next time you launch your application. Or if you choose to be reminded at a certain interval, you will be prompted at that time. 

- If you need immediate assistance, return to the Phone Activation screen by clicking Other Activation Options, dial the number for your location, and choose to speak w/ Customer Service Representative."

None of these options work, and phone numbers provided for Phone Activation are no longer in service. Any advice appreciated!

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1 reply

Govardhan.V
Govardhan.V
Participating Frequently
September 15, 2015

Windows or Mac ?

A
alexis_kalAuthor
Participating Frequently
September 15, 2015

Windows 8.1 -- and unfortunately, I just got through with Adobe tech support chat and they no longer support CS5 on 8.1. Lame.

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
September 16, 2015

It certainly looks like an old version of CS to me too. But I installed CS5 straight from the CDs -- is it possible that I did not remove the older version of CS first?If I uninstall the software and try to reinstall again, is there an extra step I can take to ensure all prior versions are removed?


is it possible that I did not remove the older version of CS first?

Yes. Upgrade versions never overwrite previous versions. They install into their own separate folder so you can have multiple versions available for use.

If I uninstall the software and try to reinstall again, is there an extra step I can take to ensure all prior versions are removed?

Each version must be uninstalled separately.

Use the Adobe uninstaller (if available). Otherwise uninstall via the Windows Control Panel.

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