Unable to activate Photoshop CS5.

Forum|Forum|10 years ago
September 15, 2015
1 reply
1598 views

Recently reinstalled CS5 on a new laptop. Apps all seem to work fine except for Photoshop. I am unable to activate Photoshop CS5. Message says:

"We're sorry. The activation system is not available at this time. Please choose one of the following:

- Retry

- Cancel. You will be prompted next time you launch your application. Or if you choose to be reminded at a certain interval, you will be prompted at that time.

- If you need immediate assistance, return to the Phone Activation screen by clicking Other Activation Options, dial the number for your location, and choose to speak w/ Customer Service Representative."

None of these options work, and phone numbers provided for Phone Activation are no longer in service. Any advice appreciated!

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Govardhan.V

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Windows or Mac ?

A

alexis_kalAuthor

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Windows 8.1 -- and unfortunately, I just got through with Adobe tech support chat and they no longer support CS5 on 8.1. Lame.

Govardhan.V

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Ah ah... therein lies the problem. I didn't realize a previous version was already installed on this computer. And the old CS programs are NOT showing up in the Add/Remove window of the control panel. Not even sure how this happened, but explains why CS5 wasn't installing properly.

If you wish to uninstall CS version , try Microsoft Fix it tool once and check if it is listed among the list of installed apps.

http://go.microsoft.com/?linkid=9779673

Please post the screenshot of error you are getting during the installation of CS 5 Apps , it will be very helpful to analyze.

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