Unable to Authenticate Adobe ID

[Gurtej37626707pq66]

Whenever i am trying to login Adobe cc, getting this message, can someone please help me to resolve this issue

[kglad · Accepted solution]

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Shivangi_Gupta]

Hi @Gurtej37626707pq66,

We're chiming in to ask if you tried the steps suggested by @kglad?

Let us know if you have any additional questions. We're here to help. 

Thanks,

Shivangi

[Gurtej37626707pq66]

Hi Shivangi,

The issue is resolved, and i am able to login.

Thanks

Gurtej Singh

[kglad]

good to hear!

[Shivangi_Gupta]

Perfect!

Thanks for keeping the thread updated. 

Special thanks to @kglad for his continued involvement towards the customers' issue resolution.

Cheers,

Shivangi