• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Unable to Authenticate Adobe ID

New Here ,
May 24, 2024 May 24, 2024

Copy link to clipboard

Copied

Whenever i am trying to login Adobe cc, getting this message, can someone please help me to resolve this issue

Gurtej37626707pq66_0-1716614503830.png

 

TOPICS
Creative Cloud , Installation

Views

115

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 25, 2024 May 25, 2024

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install t

...

Votes

Translate

Translate
Community Expert ,
May 25, 2024 May 25, 2024

Copy link to clipboard

Copied

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

Hi @Gurtej37626707pq66,

We're chiming in to ask if you tried the steps suggested by @kglad?

Let us know if you have any additional questions. We're here to help. 

 

Thanks,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

Hi Shivangi,

The issue is resolved, and i am able to login.


Thanks

Gurtej Singh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

good to hear!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

LATEST

Perfect!

Thanks for keeping the thread updated. 

Special thanks to @kglad for his continued involvement towards the customers' issue resolution.

 

Cheers,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines