Unable to connect to Adobe servers, please check your firewall settings and time settings

[Someone0124]

I have been unable to download Photoshop on creative cloud and sometimes I cannot even log in! Sometimes it says error code 118 and others, can anyone help me on this, it would be greatly appreciated.

[Someone0124]

I also have tried changing my DNS and contacted adobe and a lot of other stuff,

[Sheena Kaul]

Hi Sunny,

Have you referred to the steps as mentioned in the help document: Creative Cloud activation and sign-in troubleshooting ?

Let me know if any of it worked for you or share the outcome of the same.

Regards,

Sheena

[Someone0124]

I have referred to the steps and it still doesn't work, my date and time is correct and I have an internet connection... it also says:

Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobePhotoshop18-Core_x64 Version: 18.1.1.252). Error code: '113'

[Sheena Kaul · Accepted solution]

Could you please see the steps mentioned in thread: Error 113 ?

Please share the results.