Unable To Deactivate Adobe Acrobat Standard X Error Code #194:8

[BenjaminWKI]

Hi there, 

I'm trying to deactivate my installed Acrobat X Standard before I reformat and sell off my computer but I keep getting the error message: "Deactivation was not successful." along with the error code:  "#194:8" with countless repeated attempts. 

I have already followed the steps to your online guide "Learn to activate or deactivate Adobe apps" to no avail. The computer is conneted fine to the internet and there's no firewall or proxy between it.

I've tried repairing my Acrobat Installation and have restarted my computer many times but your Deactivation dialog keeps displaying the same error almost instantly with each attempt. Is it even doing anything?

[kglad]

if you purchased from or registered with adobe, check your accounts, https://account.adobe.com

you can deactivate all devices there.

[BenjaminWKI]

This license was purchased from a retailer years before there was the Adobe cloud. I do not have any account on Adobe.com  before this. 

[kglad]

@BenjaminWKI 

contact adobe support per @Peru Bob  and request an "activation count reset".  that will deactivate all yoru app specific activations.

[Peru Bob · Accepted solution]

Or please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCarecomputing-and-avoid-disasters/

[Shivangi_Gupta]

Hi Benjamin,

It appears like you do not have any active account/subscription with Adobe. It would be better if you could contact our support team for further help as suggested by the experts above.

Regards,

Shivangi