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Unable to download acrobat pro Windows 11 Edge

New Here ,
Nov 11, 2022 Nov 11, 2022

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Hi,

I am trying to download Desktop version of Adobe Acrobat on Windows 10 using Edge Browser but the page is not loading and it's failing. Screenshots are attached. Please advice.cant_download_adobe_2.pngcant_download_adobe.png

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Correction, it's Windows 11 and Browser is Edge

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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New Here ,
Nov 12, 2022 Nov 12, 2022

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Well, same issue and error when I click Download Creative Cloud button on the URL mentioned above. Please see the screenshot. Note, it's Windows 11 Pro and Edge browser and the system is up-to-date

Failed_to_download_cc.png

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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it's not clear what you're trying to download, but if it's the current acrobat prod dc and you have a subscription, use the cc desktop app per above.

 

if you're trying to download something else, what is it?

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New Here ,
Nov 12, 2022 Nov 12, 2022

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I am trying to download desktop application of Adobe Acrobat Pro. I clicked "Get Acrobat DC Desktop" top right cornor on the page(screenshot attached below) I see the error which I shared in description. 

Acrobat_main_page.png

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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it's possible your problems were because your from a country other than the usa and you're using the usa pages.

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New Here ,
Nov 12, 2022 Nov 12, 2022

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nvm. Found workaround. Downloaded Acrobat Reader, free version, and installed it. Then signed in using my account and Reader updated to Pro edition

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