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samuelb54409971
Participant
March 5, 2019
Question

Unable to download CC Photoshop to same computer for the third time.

  • March 5, 2019
  • 2 replies
  • 225 views

I had trouble with my computer and had to reset it twice and the third time I tried to reinstall CC Photoshop on the same computer it says password incorrect, which it isn't.  I purchased CC Photoshop on 10/7/18 from Best Buy. I know you can only install it on two different computers but it's on the same computer.

This topic has been closed for replies.

2 replies

Ned Murphy
Ned Murphy
Legend
March 5, 2019

If you did not sign out either of the first two times then you are seen as having two active installations.  If you are not able to deactivate thru your Adobe account online, contact support.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

georgek51807646
georgek51807646
Participant
March 5, 2019

Hello, try these steps.

-> go to Adobe.com and sign into your Adobe Account (the one you used to register the CC software).

-> Click the Profile icon next to the search icon on the top right of the page and click on Adobe Account.

-> Under My Plans click Manage Plan for your Adobe CC subscription.

-> Scroll down to Activated Devices and click Deactivate next to one of the old installations.

Then try again.

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