Unable to download from Creative Cloud

Forum|Forum|5 years ago
January 5, 2021
1 reply
315 views

All, i am unable to download some apps from creative cloud. i have successfully manged to download Character Animator, Acrobat DC and Media Encoder however when i try and install Illustrator, it gets to 6% and then fails.

Any ideas on why it is doing this, i have unistalled and reinstalled the software a couple of times to try and fix it.

This topic has been closed for replies.

kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

G

GHOLLAuthor

Participant

Unfortunately none of the above has not worked.

kglad

Community Expert

The following error message comes up

Exit Code: 151
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s) 

FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.1.4
FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.1.4). Error code: '151'
WARN: Unable to delete file at "/Library/ColorSync/Profiles/Recommended". 
-------------------------------------------------------------------------------------

rename

/Library/ColorSync/Profiles/Recommended

then clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

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