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lyntonw85666824
lyntonw85666824
Participant
July 3, 2019
Question

Unable to download [on Mac El Capitan]

  • July 3, 2019
  • 2 replies
  • 23034 views

I am unable to download Creative Cloud on my old Mac running El Capitan.

    This topic has been closed for replies.

    2 replies

    Neutral Color
    Neutral Color
    Participant
    October 28, 2021

    Although Adobe does not support certain older versions of Creative Cloud, the new ones mess up things, specifically my libraries, syncing fonts, etc. Some of us need to stay on older Mac OS for compatibility with other necessary business applications. We would love to upgrade but we can't. My company uses Prinergy from Kodak where updating to a newer version is cost prohibitive and bad money spent since we are moving to Esko. My Prinergy applications will not run on anything newer than El Capitan. Therefore we need the older Creative Cloud app to get back our Adobe functionality that we are paying for.

    T
    Test Screen Name
    Legend
    October 28, 2021

    I agree. Adobe don't. They publish a list of supported systems and have no understanding of why people might want or need old versions or systems. This is a comparatively recent culture change. 

    0
    02GEEK
    Participating Frequently
    July 3, 2019

    The latest version of Creative Cloud does not support El Capitan, however you can run and install previous versions of Adobe Creative Cloud applications.

    Mac OS X El Capitan (10.11) compatibility FAQs | CC

    How to download Creative Cloud desktop app 

      A
      acabezon
      Participant
      January 7, 2020

      The Creative Cloud desktop app won't let me download an old version of Photoshop, it just says "Not Compatible" and gives no other options.  The "..." icon just has a "Learn more" menu option.  Is it no longer possible to install Photoshop on an El Capitan machine?  This machine is old enough, I can't upgrade it.

        Neutral Color
        Neutral Color
        Participant
        November 4, 2021

         


        Nancy, We do not need Adobe to support the older versions, we just need them to be available. Add a SHORT disclaimer that we can confirm. There are reasons like I have explained in my previous post below that people can't upgrade and update. Sometimes it just can't be done. We need those old installers and I do not care about Adobe support or lack of. Give us what we need and are paying for. Thanks.

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