My Windows 8.1 computer died so I was forced to purchase a windows 10 computer. I have successfully installed the Photoshop 5.5 that I purchased. It runs perfectly as a trial but I am unable to enter the serial number because it is alphanumeric. It is a legit serial number that I paid for. How do I get it to work? There is no phone support and no help in support.
Thanks. I have the CD with the serial number above (x's represent the real letters and numbers). However I followed the instructions here that had me download the 2 files to install. The instructions said the CD installer would install in the 64 bit program files so i should use the download and choose the x86 program folder to install. I guess that is the problem. The download is asking for the 24 numbers. So can I install straight from the CD and install in the location that is working for the download?
There's the problem. Your CD has Photoshop 5.5 It's so old it's no longer available for download and whatever you installed is not your old 5.5
Uninstall whatever it was you installed and use your CD. It will take your serial number.
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