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Participant
August 10, 2016
Answered

Unable to install Adobe Acrobat Pro DC

  • August 10, 2016
  • 2 replies
  • 1851 views

I have been trying for several days to install Adobe Acrobat Pro DC on my computer. I do have a serial number for this product that I received when I purchased it.  Currently I am using Windows 7 Professional on this computer. When I run the install I get an Error 28000. Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to http://www.adobe.com/go/acrobat_installation_rollback. I have tried the rollback option and still receive the same error.  Please help.

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Correct answer kglad

I don’t know how to contact support. They don’t have telephone support and I can’t find an email address. Do you know how to contact support?


it's listed at the message 1 link:

contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

2 replies

Bani Verma
Legend
August 25, 2016
kglad
Community Expert
Community Expert
August 10, 2016
Participant
August 12, 2016

This did not work. Is there anything else I can try?

kglad
Community Expert
Community Expert
August 12, 2016

what did support say?