Unable to Install Adobe Apps on Microsoft Surface Laptop 7 – Stuck on Loading Animation

[ahl_3765]

Hello,

I am currently using a Microsoft Surface Laptop 7 and have been trying to install Adobe apps from Adobe Creative Cloud. However, the installation process gets stuck with a loading animation, and the apps never fully install. I have tried restarting my computer, logging out and back into Creative Cloud, and even reinstalling the Creative Cloud app, but the issue persists.

Could you please help me resolve this issue? Any troubleshooting steps or suggestions would be greatly appreciated.

Thank you

[kglad]

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Shivangi_Gupta]

Hi ahl_3765,

We appreciate you reaching out. In addition to trying the suggestions listed by @kglad, could you share the sytem specifications (OS version, RAM, GPU, Processor, etc) with us?
Which Adobe apps have you tried installing? Do you get any error message? Also, could you check if the installation gets stuck at any particular %?

Looking forward to your response.

^SG

[ahl_3765]

The system specifications of my Microsoft Surface Laptop, 7th Edition are:

Processor: Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz, 3417 Mhz, 12 Core(s), 12 Logical Processor(s)

GPU: Adreno X1

RAM: 16.0 GB

OS Name: Microsoft Windows 11 Home

Version 10.0.26100 Build 26100

[kglad]

follow the listed clean and install steps.