Unable to install Adobe Design Web premium

[Guest]

Hi i've downloaded Adobe Design and Web premium CS6 on my friend's laptop and she is getting a error message every time i run the application and the error message is "Installer Failed to Initialize. This could be due to missing file. Please download Adobe support Advisor" and when i search for Adobe support advisor on Adobe's page it says the product is discontinued. Please help me how to proceed. I have downloaded the package again but getting same error.

[VarunS-NrjXZ4]

Please follow the link below :

Installation and launch log errors | CS5, CS5.5, CS6

Let us know if this helps

Thanks

Varun

[Guest]

Hi Varun thanks for replying, unfortunately i couldn't find the error message that i'm getting on this link.

[VarunS-NrjXZ4 · Accepted solution]

Hi

Create a new Admin account or enable Root account.

For MAC :

    OS X Lion: Create a new user account

    Enabling and using the "root" user in OS X - Apple Support‌

For Windows :

Enable / Disable the Local (Hidden, Built-In) Administrator Account in Windows 7 - TechNet Articles ...

See if this helps.

Thanks

Varun