Unable to Install at this location

[Eoin5ECF]

I just bought a 1TB external NVME drive to house my adobe programs.

I go into my preferences, and change the install location to the drive but I get the message 'Unable to Install at this location'.

I have previously installed CC to an external drive with no issues

I have uninstalled all CC apps, changed the install location, via the preferences, and still get this message.

Hope someone can help

I'm using Mac Mini M1 

Cheers

[Manan Joshi]

Hi @Eoin5ECF,

Even if you choose to install on an alternate location still some stuff is installed on the root drive. So if the root drive does not have the space to accommodate these files you will get errors. Try freeing up space on the root drive, if possible move some stuff to an external drive to free up space and then try.

Also Adobe apps do not install on case sensitive drives, please check whether this is the case with your new drive.

-Manan

[Eoin5ECF · Accepted solution]

I learned to install CC apps on an external drive you need to create a folder for it first. You can't install on the root of the drive. All good now

[kglad]

correct, you cannot install your sync file folder or adobe apps on the root of any drive.  

[Dylan296948131l2g]

FIXED!

It's most likely due to the fact that your external hardrive is not formatted to mac, if your hardrive is formatted (CASE SESITIVE then you will need to erase everything and change the format to Mac OS Extended (Journaled) once this has been done you should be able to change location preferneces and reinstall the apps into the external hard-drive

[kglad]

it can be formatted for a mac, but not for adobe (if it's case-sensitive).