unable to install Bridge

[gloria_2869]

New computer, Windows 11, was able to install creative cloud.  First issue was the BR application does not show up as an available app.  Somewhere I am able to find in the Adobe Creative Cloud the Bridge download, the download gets sent  but when exiecuted, get this screen message

"Follow the instructions below to install Bridge.

Click Run then follow the prompts. (FYI: The Creative Cloud desktop app comes with your download.).  There is no run button on the screen . "

[kglad]

do you have a teams, enterprise or education subscription?

[gloria_2869]

No I do not, just subscription (photo).

[kglad]

bridge isn't part of a photography subscription:

[gloria_2869]

I would consider that as the problem, but it no longer shows up under all APPs for anyone.  BUT when I do my account manage it shows up there. 

[kglad]

oh, then check if your computer meets br specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

[gloria_2869]

everything looks good except the processor.  The requirement is at least an Intel 5.  My laptop is new so the processor is also:  Processor Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz, 3417 Mhz, 12 Core(s), 12 Logical Processor(s).  But it is not an INTEL, does it matter, how can I validate this.  Creative Cloud and Photoshop both at fine. 

[kglad]

snapdragon is not yet compatible, https://answers.microsoft.com/en-us/surface/forum/all/when-will-adobe-bridge-be-downloadable-on-the-...

[gloria_2869]

first, thank you, I will not spend any more time. 

How do we propose the question:   when will they potentionally release a Bridge update for ARM-architecture processors?   How do we let them know this is an new concern?

[kglad]

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[gloria_2869]

Thank you.  I did a search on Snapdragon and voila there are many people with this issue, Surface Laptops are the new ingrediant processor.

[kglad]

you're welcome.

[gloria_2869]

with no run button

[kglad]

what are your specs vis-a-vis the needed specs?

[Peru Bob]

Try downloading from here:

https://www.adobe.com/products/bridge.html