Unable to install Creative Cloud App

[donp30872227]

I opened my Creative Cloud app this morning to check for updates and it was unable to show the updates or my programs. I tried closing and reopening three times. Same result. I restarted my computer. Same issue. I uninstalled the Creative Cloud app and downloaded a new installer from Adobe. Now the new download won't install. The message I get reads: Microsoft Edge can't read or write to it's data directory. I guess this is a Microsoft problem and not Adobe. See attachment for error. If anyone has experienced this error please let me know how you corrected the problem.  Thanks very much.

[Jeffrey_A_Wright]

Donp, I'm sorry you're encountering so many computer problems. Why is Edge writing files to the W: drive? Is this where you have Windows stored? How much disk space is available on the different drives attached to the computer, Donp?^JW

[kglad]

for others that open their cc desktop app and see a problem, just reset the app.  don't reinstall unless done correctly.

to reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


to repair,  https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

to uninstall, use the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


to do a clean cc install, carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

*

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

[donp30872227 · Accepted solution]

I have found the problem. I had one of my external hard drives turned off for some maintenance. Apparently the path that was needed was on that drive. When I turned that drive on I was able to install Creative Cloud and everything is working fine now. Thanks for your suggestions. Call off the dogs !! LOL Who knew.

[kglad]

@donp30872227 

thanks for the update.