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briar1981
briar1981
Participant
March 16, 2016
Answered

Unable to install creative cloud desktop app on Macbook Pro OR PC

  • March 16, 2016
  • 2 replies
  • 334 views

I've tried installing the creative cloud desktop app on my Macbook Pro at home and my PC at work. Neither works and it's very frustrating!

On Macbook Pro (running OSX 10.7.5) but a finder dialog box keeps on appearing, asking me for my username and password. I enter my admin details and the finder dialog box just keeps reappearing, with no install happening. I've also tried entering my Apple login details (as advised by support) and that doesn't work either.

On my work PC (running Windows 7 Enterprise) when I try to install I'm getting error code 43 - unable to copy a critical file/directory. I have the admin login details to my work computer and have installed multiple programs without any problems.

Any ideas?

This topic has been closed for replies.
Correct answer John T Smith

I don't think Mac 10.7.5 is supported

Minimum System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

Error 43 https://forums.adobe.com/thread/2070909

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

2 replies

briar1981
briar1981Author
Participant
April 12, 2016

Thank you, I updated to El Capitan and was able to install the CC desktop installer.

But when I log in, I can only TRY software, not install it.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 12, 2016

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 16, 2016

I don't think Mac 10.7.5 is supported

Minimum System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

Error 43 https://forums.adobe.com/thread/2070909

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

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